Complaints procedure

Dental Factory is committed to continuously improving the quality of care provided. It is important for us that you are satisfied. This might not always be the case in spite of all our attention and dedication. We would appreciate it if you would take the trouble to give us your opinion, especially if it is a negative one. This is the only way that we can look for a solution together.

If you are not satisfied
You can let your practitioner or the reception staff know if you have any comments, suggestions or complaints. You can also contact us by phone (020 618 0074) or by e-mail (info@dentalfactory.nl). We will discuss your comments internally with the staff involved and will contact you within three days.

Complaints procedure
We will try to find a solution in conjunction with you. Should we not succeed, it may be good to know that you can use the complaints procedure of the ANT and the KNMT, with which we are affiliated.

The complaints procedure of these professional dental associations complies with the requirements that the Healthcare Sector Clients’ Right to Complain Act (WKCZ) imposes on all healthcare providers. The KNMT can mediate or proceed with formal handling of your complaint and issue a verdict. The complaints procedure is free of charge. You can request more information at the KNMT, PO Box 2000, 3430 CA Nieuwegein (www.knmt.nl) and via www.ant-online.nl. You can contact the Tandheelkundig Informatie Punt (Dental information point – TIP) on 0900 20 25 012 (€0.90 per consultation) for personalized advice or information.